At Veltino, we respect your privacy and are committed to handling your personal data responsibly. This Privacy Policy explains how Veltino ("we", "us", "our") collects, uses, stores, and shares your personal data when you visit our website, browse our products, place an order, or contact us for customer support.
Veltino is the "Data Fiduciary" for the personal data described in this policy, and you are the "Data Principal", as these terms are used in the Digital Personal Data Protection Act, 2023 ("DPDP Act"). We process your personal data in accordance with the DPDP Act and other applicable Indian laws.
Our website is powered by Shopify, which provides the e-commerce platform that allows us to sell our clothing products online.
By using our website, placing an order, or giving us your information, you agree to the processing of your personal data as described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following personal data.
Personal and Contact Information
When you place an order, contact us, or submit information through our website, we may collect:
- Your name
- Email address
- Mobile number
- Billing address
- Shipping and delivery address
- Other information you voluntarily provide when contacting our customer support team
Order and Transaction Information
When you purchase from Veltino, we collect information about your orders, including the products purchased, order value, order status, delivery details, payment status, and transaction references.
For Cash on Delivery (COD) orders, we use your contact and delivery information to confirm and fulfil your order.
Payment Information
We offer prepaid payment options and Cash on Delivery, subject to availability at checkout.
Prepaid payments are processed by third-party payment service providers. The payment information collected depends on the payment method you select and the provider involved. We do not collect or store your complete card details, CVV, UPI PIN, or net banking credentials. Please refer to the relevant payment provider's privacy policy to understand how it handles your payment information.
Technical Information
When you visit our website, we may automatically collect information such as your device type, browser, IP address, pages viewed, and cart activity through cookies and similar technologies (see Section 3).
2. How We Use Your Information
We use your personal data only for the following purposes:
Order Processing and Fulfilment: To receive, process, confirm, pack, ship, deliver, and manage your orders.
Customer Support: To respond to questions, resolve order issues, and assist with product, delivery, payment, or return-related enquiries.
Order Communication: To send necessary messages about order confirmation, COD verification, payment status, shipping, delivery, cancellations, or other transaction-related matters.
Website Operation: To maintain our Shopify store, remember shopping preferences, manage shopping carts, and provide essential website functionality.
Security and Fraud Prevention: To help identify suspicious orders, prevent fraudulent transactions, protect our customers, and maintain the security of our business.
Marketing and Promotions: With your consent, to send promotional emails or WhatsApp messages about new collections, product updates, offers, and other Veltino news. See Section 6.
Legal and Business Requirements: To comply with applicable laws, respond to lawful requests, maintain required business and tax records, and establish or defend legal claims.
3. Cookies and Similar Technologies
Our Shopify-powered website uses cookies and similar technologies to support shopping cart functionality, remember preferences, improve website performance, and understand how visitors use our store.
You can manage cookies through your browser settings or through the cookie consent tool on our website, where available. Blocking certain cookies may affect how some features of the website work.
4. How We Share Your Information
We do not sell your personal data. We share relevant information only with service providers, and only when reasonably necessary to run our business and fulfil your requests. These include:
Shopify: To host and operate our online store and provide e-commerce services.
Payment Providers: To process prepaid transactions, verify payments, and help prevent payment fraud.
Shipping and Logistics Providers: To arrange delivery, track shipments, and fulfil COD orders.
Customer Communication Providers: To send order notifications, respond to enquiries, or manage email and WhatsApp communications.
Analytics and Advertising Providers: To measure website performance, understand customer interactions, or deliver and measure marketing campaigns.
Legal and Regulatory Authorities: Where disclosure is required by law, a valid legal process, or to protect legal rights and security.
These service providers process your data on our behalf or under their own privacy policies and applicable legal obligations.
5. Shopify and Third-Party Services
Our online store is hosted on Shopify. Information submitted through our store may be processed by Shopify and relevant service providers to provide e-commerce functionality, payment-related services, security, and other operational features.
Some links or services on our website may take you to third-party websites or platforms. Veltino does not control the privacy practices of those third parties, and we encourage you to read their privacy policies before sharing information with them.
6. Consent and Marketing Communications (Email and WhatsApp)
We send promotional messages only if you have given us clear consent, for example by subscribing to our updates, ticking a consent box at checkout, or opting in on our website. Consent is never required to place an order.
You can withdraw your consent at any time:
- Email: Use the unsubscribe link in any promotional email.
- WhatsApp: Reply "STOP" to any promotional message, or contact us using the details in Section 13.
We will act on your request within a reasonable time. Withdrawing consent does not affect processing done before the withdrawal. We may still send you essential transactional messages about an existing order or your support request.
7. Data Retention
We keep your personal data only for as long as needed for the purposes in this policy, or as required by law. As a general guide:
- Order and transaction records: up to 8 years, to meet tax, accounting, and legal requirements.
- Customer support communications: up to 2 years after your query is closed.
- Marketing contact details: until you withdraw consent or ask us to delete them.
When data is no longer required, we will delete it or anonymise it in line with applicable law.
8. Data Security
We take reasonable security measures to protect your personal data against unauthorised access, misuse, loss, alteration, or disclosure. These include administrative, technical, and organisational safeguards, along with the security features provided by Shopify and our other service providers.
No method of storing or transmitting data electronically is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs, we will take the steps required by applicable law, including informing you and the Data Protection Board of India where required.
9. Your Rights as a Data Principal
Under the DPDP Act, you have the right to:
- Access a summary of the personal data we hold about you and how it is processed.
- Correct inaccurate or incomplete personal data, and update it.
- Erase your personal data, unless we need to keep it for a legal or legitimate purpose.
- Withdraw consent at any time, where processing is based on your consent.
- Seek grievance redressal by contacting our Grievance Officer (details below).
- Nominate another person to exercise your rights in the event of your death or incapacity.
Some information may need to be retained to fulfil an order, comply with legal obligations, maintain required records, or resolve disputes.
To make a request, contact us using the details in Section 13. We may need to verify your identity before acting on it. We aim to respond within 30 days.
10. Children's Privacy
Our website is intended for people aged 18 and above. We do not knowingly collect personal data of anyone under 18 years of age without verifiable consent from a parent or lawful guardian.
If you believe a child has given us personal data without such consent, please contact us and we will review the matter and delete the data where appropriate.
11. Data Processing Outside India
Shopify and some of our service providers may store or process data on servers located outside India. Where your personal data is transferred outside India, we will ensure it is done in line with the DPDP Act and that the service providers involved have appropriate safeguards in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements. The updated policy will be published on this page with a new "Last Updated" date. We encourage you to review it periodically.
13. Contact Us and Grievance Officer
For any questions, requests, or complaints about this Privacy Policy or the handling of your personal data, please contact us:
Brand Name: Veltino
Email: care.veltino@gmail.com
Phone / WhatsApp: +91 72080 10869
Business Address: Munna Market, Shop No. 6, Naya Nagar, Mira Road East, Mumbai, Maharashtra – 401107, India.
We will acknowledge your complaint and aim to resolve it within 30 days of receiving it. If you are not satisfied with our response, you may approach the Data Protection Board of India as provided under the DPDP Act.